Refund policy
His & Hers Fragrance — Return and Refund Policy
RETURNS
We accept return requests within 30 days of delivery for unused fragrances in their original condition and packaging. Original seals must remain intact if the item was supplied sealed.
Fragrances that have been sprayed or used are not eligible for change-of-mind returns.
TESTERS AND GIFT SETS
Testers must be returned unused, in the condition supplied, with any packaging and accessories originally included.
Gift sets must be returned complete, with every item unused and in the original packaging.
HOW TO REQUEST A RETURN
Email j.lorenzijr@gmail.com with your order number, the item you wish to return, and the reason.
Contact us for approval before mailing your return so we can provide packaging and ground-shipping instructions.
Approved returns should be mailed to:
His & Hers Fragrance
6684 Galleta Ave
Twentynine Palms, CA 92277
United States
This address is for mailed returns only. Walk-ins, in-person returns, and local pickup are not available.
RETURN SHIPPING AND FEES
For change-of-mind returns, customers pay return shipping. Original shipping charges are not refundable. We do not charge a restocking fee.
DAMAGED, LEAKING, DEFECTIVE, OR INCORRECT ITEMS
Contact us as soon as you discover an issue. Include your order number and, where possible, photos of the item and packaging.
We will arrange an appropriate replacement or refund and cover any necessary return shipping. These issues are handled separately from change-of-mind returns, including when opening the item was necessary to discover the problem.
Do not ship leaking or damaged fragrances until we provide instructions.
REFUNDS
We will inspect your return and notify you of approval or rejection within 5 business days of receiving it.
Approved refunds will be submitted to your original payment method within 5 business days after approval. Your bank or payment provider may take an additional 5–10 business days to post the refund.
Return transit time depends on your location and carrier and is separate from refund processing time. If you have not received your refund after these timeframes, contact j.lorenzijr@gmail.com.
This policy does not limit your rights under applicable consumer protection laws.