Terms of service
HIS & HERS FRAGRANCE — TERMS OF SERVICE
Last updated: October 3, 2026
OVERVIEW
This online store is operated by His & Hers Fragrance. Throughout these terms, “we,” “us” and “our” refer to His & Hers Fragrance. “Services” means our website, online store and related shopping services.
These Terms of Service govern your use of our website and purchases from our store. By using our website or placing an order, you agree to these terms and the policies referenced below.
- ELIGIBILITY AND ACCOUNT INFORMATION
You must be legally able to enter into a purchase agreement or use this store with permission and supervision from a parent or legal guardian.
You agree to provide accurate and current contact, billing, payment and shipping information. If you create an account, you are responsible for protecting your login credentials and notifying us of unauthorized use.
- PRODUCTS AND DESCRIPTIONS
Please review each product’s description, bottle size, concentration, condition, packaging and included items before purchasing.
Products identified as testers, minis, gift sets or inspired fragrances may have different packaging or contents from standard retail products. These details will be described in the individual listing.
Inspired fragrances are separate products and are not represented as products manufactured by the designer brands they reference. Brand references identify scent inspiration or describe the products offered. They do not imply sponsorship or endorsement.
Product colors and appearance may vary slightly depending on your screen. Fragrance preferences and perceived scent performance vary from person to person.
- PRICES AND PAYMENT
Prices are shown in United States dollars unless otherwise stated. Applicable taxes and shipping charges are displayed at checkout before payment.
Prices and promotions may change for future purchases. Such changes do not alter the agreed price of an accepted order.
You must use a payment method you are authorized to use.
- ORDERS, AVAILABILITY AND CANCELLATIONS
Orders are subject to product availability and payment verification.
If an item is unavailable, a listing contains a material error or we cannot fulfill an order, we will contact you. We will not substitute a different product or charge an increased price without your agreement. If we cancel an order, we will refund payment for the canceled items and any associated charges that no longer apply.
To request cancellation or an address correction, contact us promptly at j.lorenzijr@gmail.com. Changes may not be possible once an order has shipped. Your rights under applicable law remain unaffected.
- SPECIAL FRAGRANCE REQUESTS
Submitting a fragrance request does not place an order, reserve inventory or authorize payment.
We will confirm availability, price, shipping charges and an estimated arrival time before arranging payment for a special order.
- SHIPPING AND DELIVERY
Shipping charges, processing times, delivery estimates and destination restrictions are explained in our Shipping Policy:
https://scj5gj-kx.myshopify.com/policies/shipping-policy
Carrier delivery estimates are not guarantees. We will notify you of known changes or delays affecting your order.
We do not offer local pickup, walk-in service or in-person returns.
- RETURNS, REFUNDS AND ORDER PROBLEMS
Returns and refunds are governed by our Return and Refund Policy:
https://scj5gj-kx.myshopify.com/policies/refund-policy
Please contact us before returning a product. For damaged, leaking, defective, missing or incorrect items, provide your order number and photos where possible.
Nothing in these terms limits any remedy or consumer right required by applicable law.
- PRODUCT USE
Follow the manufacturer’s instructions and warnings. Do not ingest fragrances. Avoid contact with eyes and keep products away from children and open flames.
Stop using a product if irritation occurs. Contact us with questions about a product’s labeling or condition.
- ACCEPTABLE WEBSITE USE
You may not use this website for unlawful activities, fraudulent orders, harassment, infringement of another person’s rights or unauthorized access to accounts or systems.
You may not introduce malicious software or interfere with the website’s security or operation.
We may restrict access reasonably necessary to address fraud, security threats or violations of these terms. This does not remove our obligations concerning existing purchases or refunds.
- INTELLECTUAL PROPERTY AND THIRD-PARTY LINKS
Our store name, logo and original website content may not be copied or used commercially without permission, except where permitted by law.
Other brand names, trademarks and product images belong to their respective owners. Their appearance on our website does not imply an affiliation or endorsement.
Third-party websites and services may have their own terms and privacy practices. Please review those policies before using third-party services.
- RELATIONSHIP WITH SHOPIFY
His & Hers Fragrance is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with His & Hers Fragrance. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and His & Hers Fragrance, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with His & Hers Fragrance.
- PRIVACY
Our collection and use of personal information are described in our Privacy Policy:
https://scj5gj-kx.myshopify.com/policies/privacy-policy
Shopify also processes personal information to operate its services. Shopify’s Privacy Policy is available at:
https://www.shopify.com/legal/privacy
- WEBSITE AVAILABILITY AND LIABILITY
We aim to keep our website accurate and available, but interruptions or technical errors may occur. Please contact us if an error affects your purchase.
To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising solely from website interruptions or unauthorized third-party activity outside our reasonable control.
Nothing in these terms excludes liability that cannot legally be excluded, overrides our published policies or limits mandatory consumer rights.
- GOVERNING LAW
These terms are governed by California law and applicable United States federal law, without limiting any mandatory protections that apply to you under the laws of your jurisdiction.
- CHANGES TO THESE TERMS
We may update these terms by publishing a revised version with a new update date. Changes apply prospectively and will not retroactively remove rights relating to an existing purchase.
We will provide notice of material changes where required by law.
- CONTACT INFORMATION
For questions about these terms or an order, contact:
His & Hers Fragrance
Email: j.lorenzijr@gmail.com
Phone: +1 760-368-8906
Business mailing address: 6684 Galleta Ave, Twentynine Palms, CA 92277, United States
This address is for correspondence and authorized mail returns only. We do not offer walk-in service, local pickup or in-person returns.